Terms of sales
The present general conditions are concluded between on the one hand: The company DEPHASIUM SAS, with the site of e-commerce: moskitofree.com – 14 Avenue of the Opera – 75001 – Paris – France. Hereinafter referred to as “the seller”. And on the other hand: The people who validated a purchase on the website moskitofree.com called hereinafter “the purchaser”.
These general conditions define the rights and obligations of the parties in connection with the online sale of goods and services offered to the purchaser by Dephasium SAS.
These general conditions apply to all orders placed on the site moskitofree.com. The validation of the payment by the customer supposes the preliminary consultation of these general conditions of sale. The confirmation of the order entails acceptance of the present conditions of sale, their recognition and the renunciation to take advantage of its own conditions of purchase or other conditions. Therefore the customer acknowledges being informed that no handwritten signature is necessary, the “click” of the acquirer constituting electronic signature, which has the same value as a handwritten signature. Therefore, the customer is deemed to have read the terms and conditions of sale and accepted them without reservation.
Rates and availability of products
All prices on the website moskitofree.com are expressed in euros. The company reserves the right to modify its prices and promotions at any time. The prices appearing on the site on the day of the validation of the purchase are the only ones applicable to the purchaser. The promotions are valid in the interval of the dates envisaged by moskitofree.com and communicated on the site. moskitofree.com reserves the right to grant customer benefits and promotions to named persons. In this case, the benefits will be valid only after verification of the details of the purchaser at the time of the validation of the order.
Products that can be ordered on the online store moskitofree.com are in principle available. They are offered within the limits of available stocks and some products may be temporarily or permanently unavailable. Although our databases are regularly updated, quantity errors in stock may appear. In case of physical unavailability of a product presented on the site as available, the purchaser will be informed as soon as possible and a similar product may be offered. If no similar product in its form, color, model, material, … satisfies the purchaser, the order will be fully refunded.
Orders are placed over the internet via our website moskitofree.com. Any validated order is confirmed by an automatic e-mail sent to the e-mail address entered by the purchaser. It is prepared within 48 hours from Monday to Friday (except holidays). This period may be extended in the event of exceptional circumstances determined by the seller.
Billing / Payment
The delivery note accompanying the product is worth the invoice, the customer can request an invoice or duplicate thanks to our contact form. The payment of the purchases is made at the choice by the various payment methods indicated. The online payment part is secured by a computer encryption system. In case of refusal of transaction by the payment centers, the seller reserves the right to cancel the corresponding orders. The recorded confirmation of the transaction implies acceptance of the transactions carried out and proof of payment.
DEPHASIUM SAS ships the order to the address indicated during the order. The amount of shipping costs is determined automatically at the time of purchase based on the address of the buyer. The buyer must choose the delivery method and free shipping costs (which are added automatically to the price of products).
The free postage beyond 75 € are only valid for orders whose shipping address is in France.
The deadlines of 48h are provided for information only. Time-outs due to carriers can not constitute a legitimate cause for refusal of delivery, a claim for reimbursement of any kind, or an action for damages. Beyond 10 working days, the delivery time is considered abnormally long and a complaint to the seller can be made by e-mail. The seller agrees to respond as soon as possible. In case of non receipt, within 35 days after the day of the order, no claim will be taken into consideration if the product has not been received.
The transfer of ownership occurs during the shipment, the transport is therefore in principle at the risk of the purchaser.
– Damage / breakage during delivery: the buyer must report it to the carrier immediately. He must also inform the seller within 3 working days by e-mail by attaching a copy of the delivery note, as well as the product having suffered the damages and if necessary an explanation of the circumstances. On these conditions alone the product will be replaced and returned at the seller’s expense. Return shipping costs are the responsibility of the purchaser. For any damage suffered during the transportation of the product, the seller can be held responsible only up to the price of the product ordered by the purchaser.
– Product returns to the seller by the carrier for the following reasons:
access or address error,
unknown recipient at the address,
fold refused by the addressee,
advised fold and unclaimed;
Can not be assimilated to returns of goods agreed by the seller. They can not be refunded or returned to the seller’s fees. It is up to the purchaser to request the return of the product for the payment of an additional processing and redirection fee, the amount of which is determined by the seller (corresponding to the price of a shipment with tracking by carrier La Poste which is added a fee treatment).
– Loss (only for folds sent without follow-up). The folds sent by the seller in follow-up are regarded as definitively received and accepted without reserve by the purchaser as soon as the carrier reports it. For shipments without follow-up, the buyer has a period of 35 calendar days to open a claim with the seller. The folds are considered definitively received by the purchaser after a period of 35 calendar days in the absence of claim. After this period of 35 days no complaint concerning the delivery of the ordered products can be opposed to the seller.
All items are subject to a legal guarantee of conformity (Article L.211-4 and following of the Consumer Code) and a guarantee of hidden defects (Article 1641 of the Civil Code) allowing the purchaser to return the items delivered defective or stale. This warranty does not cover defects and deterioration caused by wear, use of the product, accident after delivery or use of the product that does not comply with the manufacturer’s specifications and recommendations.
Right of withdrawal and satisfaction guarantee
The buyer has a legal period of 14 days to exercise his right of withdrawal and return at his own expense, the product (s) he ordered (s) if he (those) does not give (nt) not satisfied. This period runs from the day of receipt of the order. In all cases, the Product (s) must be returned in their original packaging and with all their accessories to the address (es). next :
14 Avenue de l’Opera – 75001 – Paris – France
In this case we will reimburse the customer for the price of the goods, within a period of 30 days, the transport costs remain the responsibility of the purchaser. During the sales period, the withdrawal period is the statutory period of 7 days, beyond which, the customer will be compensated for a credit of the actual amount of his order, less the initial costs of delivery. In case of non respect of the conditions of return, we reserve the right to refuse the exchange or the refund of the products.
The online sale only obliges the seller by an obligation of means. It can not be held liable for damage resulting from the use of the Internet. The responsibility of the company DEPHASIUM SAS can not be engaged in case of non-performance of the contract due to total or partial strikes of shipping services, in case of force majeure or natural disasters, fire, flood, …
Access to personal or private information
DEPHASIUM SAS treats customer information with the utmost confidentiality. The information collected is subject to computer processing for the processing of orders and monitoring of customers. The recipients of the data are DEPHASIUM SAS, which remains the sole owner of the information and does not sell it. In accordance with the law “Informatique et Libertés” of January 6, 1978, amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by sending us a request through our application form. contact.
Intellectual property rights
The brand name “moskitofree” and the corresponding logos and images are reserved for the exclusive rights of the company DEPHASIUM SAS and its partners subject to agreements. The Intellectual Property Code only allows copies or reproductions of the pages, strictly reserved for your private use and not intended for collective or commercial use without prior broadcast consent. Any full or partial reproduction of our pages, logos and distinctive elements made without our consent would be unlawful and punishable. The brands mentioned and represented on the site are registered trademarks and respective properties of their manufacturers. If any of the items are unavailable, the purchaser has the option to request partial delivery of the order or full refund before shipment.
For any request or suggestion contact us via our contact form.